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Frequent asked questions

Who are we ?

What is it for ?

A secured solution for collecting money for groups (Birthday, holidays, leaving gifs, weddings...)
1 - Create and customize your money pot in just of couple of clicks.
2 - Invite to contribute your friends by sharing a link.
3 - Wait for people to pay by credit card.
4 - Transfer the money on a bank account.

What is your contact support ?

At Papayoux, the customer satisfaction is a priority.

For any questions or issues, please use the form : Here

Papayoux, who is that guy ?

Papayoux represents a group of cool piggies bank, best companions of your navigation.

I'm a contributor

I would just like to contribute, do I need to create an account ?

It's not necessary. From the money pot page, you just have to click "I CONTRIBUTE".

Minimum and maximum contributions

Amount per transaction must be higher than €1 and lower than €1000.

What kind of credit card can you use for contributing ?

Most of international credit card are accepted (More than 80 countries including USA, Canada, Australia, UK...)

Are the contributions visible by all ?

No, the amount of contributions are hidden by default, except for the money pot administrator.

How to return on messages sent to the recipient further to your contribution?

To modify the message and the bubble, go on the page of the money pot and click on the link "Edit" put under your character.

I'm a pot creator

Do you have to create an account ?

Yes, you need an account to open a money pot, but it's really quick

Confirmation of your registration

for security reasons, you have to confirm your e.mail by clicking on a link we send you after you have registered.

How does a public money pot work ?

By checking this option, this allows to aim for a wider public, knowing that it's referenced by Google, Bing et other search engines.

How can you make a valuable money pot ?

Add an image / picture and a description to get the money pot attractive.

How to collect a exact amount ?

By selecting "Commission paid by the contributor" when you create or modify your money pot. Thus, the contributor will be required to pay the commission. Example : A contributor who whishes to cash in 20€ net to the money pot will finally pay 20,50€. If this option is not selected, the commission will be deducted from the contribution. Example : A contributor who pay 20.50€ will cash in 20€ net to the money pot.

Comment masquer le montant de la cagnotte ?

By activating the option "Hide the amount of my pot" during the creation / modification.

Comment rendre anonyme les contributeurs d'une cagnotte ?

En activant l'option "Anonymiser les contributeurs" lors de la création ou la modification d'une cagnotte. Attention, si vous êtes connecté avec votre compte Papayoux, vous aurez le droit de voir davantage d'informations qu'un visiteur.

On the "Invitations" page, there are 2 ways of communicating my invitations, what is the best ?

The one that match with your needs :
- Get the money pot link for sharing it through e.mail / social networks allow to customize your invitations.
- Paste emails in the dedicated area then let Papayoux send your invitations will save your time and give you the opportunity to send your inivitation again.

If I let Papayoux send my invitations, are you to respect a specific format ?

Not really, this zone is flexible and identify all type of email adress.

How to relance your guest ?

On the guest page, you have the opportunity to re-send your invitations to people that have not contributed yet, one by one or at once.

Are you notified for my different actions on the site ?

Yes, you are notified by email when you create a new money pot, when a person contribute to your money pot, and when you initiate a transfer.

Which countries can you transfer money to?

You can transfer money to all member states of Eurozone and to swiss and U.K. accounts in Euro.

How do I enter my bank information?

By going to My Account. For any addition of a new IBAN, a copy of your bank account statement (RIB) or equivalent will be requested. This must include:

- The bank logo
- Your name and only your name (or name of the legal person you represent)
- The IBAN number

The name indicated on the document must imperatively be consistent with your Papayoux account, be careful of the names of married name / birth name.

Important: If you are collecting for a legal person (Association, company ...), remember to update your profile (My Account) by clicking on "Legal person".

We accept good quality photos and screenshots.

We accept account statements. Remember to hide confidential information (balance ...).

Adding an IBAN does not trigger the transfer order (see how to collect the money).

Online banks : For security reasons, the following online banks are accepted but require the following documents from the cardholder:

Affected banks:

- Nickel Account
- Carrefour Banque
- Sata Bank Malta
- Orange Bank
- Revolut
- Bforbank
- Leupay
- N26

1- A first identity document: CNI recto-verso or valid passport
2- A second identity document: CNI recto-verso or Passport or Driver's license recto-verso or Carte vitale
3- Proof of address less than 3 months old (energy supplier, telecom operator, tax statement)

The documents are to be sent here

How can you transfer you money pot on external account ?

On the money pot page, just click on "Transfer my money pot" to request for a transfer. Only transfer to Euro account are accepted.

Could you make a transfer to different accounts ?

Yes, you can do partial transfer on different account. For that purpose, you can register various banck account then you can enter the desired amount.

Is there a restriction regarding collected amount ?

To receive unit payments from your contributors beyond € 1000 and / or to collect an amount greater than € 2,500 per year and in accordance with the regulation relating to anti-fraud / anti-money laundering, you will be invited to provide us a copy of the documents indicated below:

For individuals:

1- A copy of your valid identity document (National Identity Card both sides OR Passport).

2- A copy of a second piece of identity belonging to you (One of the 2 previous documents OR Driver's license (both sides for card format) OR Carte vitale.

For legal persons, please contact us.

In order to send us these supporting documents, please go to My account and then on the tab "Documents". The process takes approximately 24 working hours. If you take photos of your documents using your mobile, make sure that the photo covers the whole document.

How to thanks contributors ?

You can download the list of contributors by clicking on "Export contributors" on the money pot page.

Finally, how does it cost ?

Creation of a money pot: Free

Bank transfer: Free in the SEPA zone (European Union, Switzerland, UK, Norway, Iceland)

Contribution in a money pot: Service charge of 1.9% + 20 cents on each contribution in € and also in foreign currencies (150 eligible countries). (On average, that is the price of a stamp and it helps us cover our bank commissions).

Depending on the option chosen, these costs are either covered by the organizer or by the contributors.

Our customer team is awesome, even on weekends!

Is my money safe ?

Absolutely, Papayoux is related to a payment service managed by LEMON WAY company, registered as RCS 500 486 915 and agreed by the french regulator under the identification 16568J.
The money is kept in a blocked account within LEMONWAY dedicated to send money only to our clients.
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